We want you to have peace of mind and feel as safe as possible when you bring your pet to us for care or stop by for medications and pet food. We’d like to share what we’re doing to limit your exposure and our exposure to the Coronavirus (COVID-19) and recommend a few things you can do to help.
What are we doing?
- We’re following the safety guidelines recommended by the Centers for Disease Control (CDC) and the American Veterinary Medical Association (AVMA).
- We’re asking clients who don’t feel well to stay home and reschedule their appointments.
- All sick employees are asked to stay home.
- We’re practicing social distancing (6 feet separation between individuals) as much as is feasible, as well as good hygiene by washing our hands frequently, using alcohol based hand sanitizer, avoiding unnecessary physical contact, and covering our noses and mouth with a tissue or elbow for coughing and sneezing.
- Masks are a mandatory requirement of our employees. We do ask that any clients here for an appointment or to pick up medication wear their mask while interacting with our employees.
- We’re taking extra steps to wipe down high touch surfaces in our exam rooms, treatment area, and reception area several times a day.
- We have alcohol based hand sanitizer at the front desk.
- We’re offering curbside pick-up from your car for medication refills and pet food. Call ahead to place your order, we will then fill the requested product and call you when it is ready. You can then call us at 619-460-3100 when you are in the parking lot and we will assist you so you can stay in your car.
- If your pet is on any chronic medications we recommend stocking up at least a month’s worth to be safe. The reasons for this are two-fold: 1) you are prepared in case you are required to quarantine yourself, and 2) you take advantage of acquiring the medication while it is still in stock. Please call us at 619-460-3100 or order at our online pharmacy, Covetrus (on our website).
- We’re offering curbside check-ins from your car for your appointments. Call 619-460-3100 when you arrive for your appointment, we will put you in touch with one of our technicians who will touch base with you regarding your online intake form and reason for your visit. The technician will then come and escort your pet to our treatment area for the veterinarian to perform a thorough examination. Our veterinarian will then communicate via phone to discuss their findings and develop a plan for treatment. We will not proceed without touching base with you first. For this reason, we ask that you be available by phone during your appointment. Rest assured we are still giving all the (owner approved) treats, hugs, kisses and cuddles to all your fur babies while they are with us! We understand it is a weird time, and we treat every one of our patients as if they were our own pet.
- We’re offering drop-off appointments. You can drop your pet off and come pick them up later in the day. Please let us know if you would prefer this option so we can best schedule you a time. We ask that you are available by phone so that you can speak with our technicians and veterinarians regarding your pet’s health needs.
For all drop-off exams, we will provide all necessary paperwork via email prior to the appointment time and on the day of the appointment one of our staff members will meet you at your car and will take your pet into the clinic for you. Please call us at 619-460-3100 when you’re here.
What can you do?
- Observe social distancing (6 feet between individuals)
- If you are sick or don’t feel well, please stay home and call us to reschedule your appointment. There is no penalty for last minute cancellations or rescheduled appointments.
- Wash your hands with soap and water prior to visiting our hospital.
- Use provided hand sanitizer upon arriving.
- Avoid touching your eyes, nose, and mouth.
- Cover your mouth and nose with a tissue or elbow when you cough or sneeze.
- Avoid shaking hands. We like giving a wave or a thumbs up.
We are also encouraging our clients to follow the CDC’s suggested hygiene practices to reduce the spread of the virus.
There is still no evidence that pets can spread COVID-19 (per CDC guidance). For the latest information about coronavirus and pets, we encourage you to visit the links below:
We strive to make decisions that balance the safety of our staff with our commitments to our patients, clients and the community.