1. First a friendly technician will touch base with you over the phone to discuss why your pet is here and clarify any follow up questions from your intake form the doctor may need to best serve you.
2. Your pet will then be set up in their own individual housing for the day. This will include: a spacious kennel, a warm blanket/bed, a bowl of water, and plenty of treats (as long as it is ok with the owner!).
3. The doctor will then work your pet in to their schedule as time allows, which will allow more doctor time for your pet. We will then contact you with recommendations and discuss next steps prior to performing any treatments. We will only move forward once we are on the same page as you. For this reason, we do recommend that your drop-off is scheduled on a day you are able to be by your phone.
4. Once your pet has had their treatments (as previously discussed) we will call to advise when your baby is ready to go home. We would recommend planning on picking them up between 3-530 pm (when we close) to be on the safe side, however, if they can go home earlier we will be sure to let you know!

**While your pet waits for the doctor to work them in to their schedule, please know they are getting plenty of attention from our staff throughout the day! Whether that be for potty walks, pets, scritches, kisses or full on conversations-our staff will love your babies as you do. Think of it as a pre-COVID workday when your pet used to be at home, but instead they are surrounded by friends, new smells, and plenty of entertainment.
***If your pet does not do well in this type of situation, or is prone to anxiety, this appointment type may not be for you and that is ok! We can schedule a regular appointment, it just may take some patience to accommodate this with our schedule.